Westin-to-Dossier Transition: FAQs

HAVE A QUESTION ABOUT THE CHANGEOVER FROM WESTIN TO DOSSIER?

You’re in the right place. Have other questions? Contact us.

Will my rate and reservation still be honored at Dossier?

Yes.

What happens to my Starwood Points?

While guests will not be able to earn Starwood points at Dossier, everything we do, everything we have empowered our staff to do, will be aimed at providing a guest experience that will keep guests coming back again and again. No one will ever leave here disappointed.

I’ve redeemed SPG Points for my upcoming stay. Will my reservation still be honored?

Yes.

I’ve prepaid for my reservation at Westin. What are the changes?

No change: the reservation and rate will still be honored.

What is the cancellation policy?

48 hours prior to arrival, with the exception of group and corporate negotiated rates.

What hotel brand is Dossier associated with?
How will my experience change at Dossier?

Everything begins and ends with our guests — with their specific needs, wants and expectations. That means we have invested in the things that matter. In the most comfortable beds and linens, and our guests’ favorite pillows. In art that is understated and inspiring. In hiring and training people with high levels of emotional intelligence, then empowering them to deliver old world hospitality, whether it’s a last-minute reservation to a restaurant that doesn’t offer them, assistance with an important presentation, strawberry honey balsamic ice cream with black pepper at 3am, or help planning every detail of a weekend adventure to wine country or Mount Hood.

Will my confirmation number change?

Your existing Westin confirmation number remains valid.

What should I do if I wish to change or cancel my reservation?

Please contact sales@dossierhotel.com.

I’d like to book reservations at the new Dossier Hotel. Who do I contact?

Please contact Dossier Room Reservations at 877-628-4408 for immediate bookings. Website reservations will commence 10:01 a.m. PDT Wednesday July 26, 2017.

I have questions regarding existing corporate negotiated rates, who do I contact?

Please contact Michelle at Michelle.Navarro@Dossierhotel.com for questions regarding corporate negotiated rates.

I have additional questions regarding the Westin to Dossier transition, who do I contact?

Please contact David Vialli at David.Vialli@Dossierhotel.com for questions regarding the Westin to Dossier transition.