Frequently Asked Questions

HAVE A QUESTION?

You’re in the right place. Can’t find your question? Contact us.

WHAT TIME IS CHECK IN?

4 p.m.

WHERE ARE YOU LOCATED?

We are located at 750 SW Alder St. in the heart of downtown Portland and one block north of Pioneer Courthouse Square.

WHAT TYPES OF TRANSPORTATION ARE AVAILABLE?

Airport Shuttle transportation can be arranged to and from Dossier via a town car service (Approximately $80 including gratuity). The MAX Red Line goes to and from the airport (take the Pioneer Courthouse Square stop, two blocks from Dossier); the 45-min. ride is $2.50. Uber ($22-28) and cabs ($38-50) are also readily available at the airport; it’s typically a 25-min. ride.

For getting around Portland, Dossier is centrally located, so we’re a quick walk to shops and restaurants. The MAX and Street car lines are just a few blocks away; fares are $2.50 for two hours, or you can get a $5 Day pass. Taxis and Uber are also available.

WHAT TIME IS CHECK OUT?

Noon.

WHAT IS REQUIRED TO CHECK IN?

A credit card is required for all arriving reservations. Please note a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $75 per day).

IS THERE VALET PARKING?

Yes, valet parking is available for $45 per day with unlimited in-and-out privileges. Our porte cochère is equipped with Tesla charging stations.

Can I charge my electric car?

Yes! We offer electric vehicle charging included with your stay.  Please let our team know upon arrival for parking arrangements.

CAN I CHECK OUT LATE?

We try to accommodate late check-out requests when we can – late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart. We’ll do our best!

WHERE CAN I WORK OUT?

Our fitness center is on our third floor and open 24 hours a day with room key access. We offer top-of-the-line equipment in our fitness centers, including Peloton Bikes, to our signature Well + Fit kit delivered to your room.

WHERE CAN WE PRINT OUR BOARDING PASSES?

Our front desk team is happy to help you print your documents.

IS THERE ANY WAY TO DO LAUNDRY?

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. Laundry bags and forms can be found in your closet. Drop your laundry at the front desk by 9am, and you’ll have it back by 6pm.

HOW CAN I MAKE CALLS?

Local and toll-free number calls are free for our guests. Long distance fees vary.

THERE IS SO MUCH TO DO IN PORTLAND. WHERE SHOULD I START?

Stop by the front desk and our staff will be happy to map out and guide you through the city! We’ll show you the best places to visit.

CAN I BRING MY PET?

Of course! We have a whole range of pet amenities to welcome your companion, as well as pet room service and even a pet menu. Check out our amenities here.

ANYTHING ELSE?

Wi-Fi is always included with your stay at The Dossier. Cribs and rollaway beds are available upon request.